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What should my cost per lead be?

02/19/09

Permalink 11:58:52 am, Categories: News, In real life, On the web

I am asked this question all the time. Demand Generation or Lead Generation is one of my main focus. I believe that it is the heart of marketing. All of your activities within marketing are done for the purpose of generating demand. Even Public Relations (editorials, public speaking, articles, press releases), which is a must for most companies and not directly or instantaneously generate leads, are a wing on your lead generation program.

So amongst all of the web activities, third party vendor, lead nurturing programs, branding activities, events and tradeshows, list buying, direct mail programs, and marketing through channels and alliances, what should your cost per lead be? Well, these activities are all different and each of them has different cost per lead ranges. Your cost per lead considered to be great if your overall program ends up to be $6-$75 cost per lead. This is because some leads you will acquire for 50 cent from a list while some from a costly tradeshow for $200. (just an example)

Today we will discuss third party vendor online cost per leads. Check back on the Generation O Blog in a few days to read about the statistics and cost per leads for other types of marketing activities.

Third party vendors are the most popular way of getting instant leads that are somewhat or entirely targeted based on your ideal customer profile. They are favored by sales people because these are leads that through the vendor read something recently about the company and maybe even the products.

For those of you who may be new to third party vendor advertising it works the following way: you give your company’s content (case studies, white papers, educational webinars, e-books, banners, demos, podcasts, articles, or sponsored reports), your company’s description, and your ideal customer description. The vendor will match your content and requested lead type with their network of audience and puts your materials or advertisement across their web network where they offer your marketing material/content to their website visitors or members. They do all sorts of activities such as email marketing to drive visitors to your content. The visitors have to fill out a form in order to get your content. After the vendor captures this information they send you the leads and you can tell who downloaded your material, which of your content, and what may their interest be.

However, the more targeted the program is and the more pieces/offerings are in the package the more it will cost. The vendor will first give you a proposal. Never agree to the first proposed amount. Always negotiate! There are hundreds of vendors so if one do not want your business enough, the next one will. Check back in a couple of weeks as we will be posting a blog about Negotiation Techniques that can save you a bundle. The vendor may include content creation like a flash demo or a special report of some sort and a guaranteed amount of leads. Always get a guaranteed number of leads! This means that if for example you sign up for a two months program and the company agreed to bring you 1200 leads by the end of the program and they only brought you 900, they will extend the program and run some additional special promotions and mailings in order to meet the 1200 leads guarantee. Guaranteed lead numbers are a must because you want to know how much your cost per lead would be in the worst case scenario.

Ok, but how much should I be paying? Let’s get to it. I found that if the program is really targeted then the price can be between $55-120 per lead. If you can do a less targeted campaign meaning you are only looking for IT managers and director level professionals all across verticals then you could get those leads at $25-50.

You have to take some things into consideration. If you are a large company and your average sale price is 20K per deal you can afford a higher cost per lead but if your average sale price is 2K per deal then even a $25 cost per lead may not make sense for you. In such cases there are other activities you can do that may be more time consuming and not as targeted but could yield the same results.

If you are interested in learning more about this subject and looking for some vendors then visit us at www.generationOmarketing.com We negotiated great deals with some of the best vendors in the industry. We tested them and work with them extensively with great results.

10 comments

Comment from: Jim Desborough [Visitor] · http://www.fedweek.com
Very subjective issue. I have clients that find that a several hundred $ cost per lead is acceptable. Other I have to bring in under $10.
Life cycle revenue has to be considered when doing these calculations. Snapping up marketshare and level of competition also come into play.
Negotiation is something that most vendors will do, but it really depends on the length and depth of the contract.
02/19/09 @ 12:53
Comment from: Ryan Ballard [Visitor] · http://www.jigsaw.com
I believe that your cost per lead would be dramatically less if you use Jigsaw for the business contact information since they provide highly accurate business contacts complete with business phone, email and physical address which allows the marketing team to make sure they are getting their message in front of the appropriate people in the companies that they are targeting.
02/19/09 @ 12:57
Comment from: Manuel Dangond [Visitor]
Very good article!
02/19/09 @ 13:45
Comment from: Chris Migleo [Visitor] · http://www.netline.com
In this economy this is a good topic as more and more companies are looking at the real cost per lead. For example, the CPL may be $25, but if 75% of the leads fail to meet your target audience, then the effectual CPL is $100! Not to mention the time wasted by the sales team to sort through the "bad" leads.
02/19/09 @ 14:24
Comment from: Farida Jensen [Visitor]
The article is very in-depth and informative.
02/19/09 @ 17:46
Comment from: Shannon [Visitor]
This something everyone is looking at very closely! Great information.
03/01/09 @ 19:33
Comment from: PopCultureMaiden [Visitor] · http://www.themarketingthief.com/jv465103.php
Hey there! Just wanted to say that this is one well written article! Thanks for posting this. I was looking for a site that has this kind of info and I'm glad I stumbled upon this one. Gotta love the affiliate marketing business :D Keep up the great articles.

05/03/10 @ 13:03
Comment from: Term papers [Visitor] · http://www.ghostpapers.com
The article is very in-depth and informative.
05/27/10 @ 06:13
Kudos for posting such a useful blog. Your blog is not only informative and also extremely artistic too. There usually are very couple of people who can write not so simple articles that creatively. Keep up the great writing !!
05/31/10 @ 18:25
Comment from: Advanced SEO Tactics [Visitor] · http://www.seolair.com/
I'm a newbie and this helped me out. Where can I subscribe to your RSS feed?
06/06/10 @ 04:50

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This blog is directed toward marketing professionals and marketing minded individuals. We will discuss the changes marketing in general is going through, difficulties we are facing in our profession, give suggestions regarding various topics, share info regarding upcoming events, summits, seminars and other good stuff. In today’s fast forward era we do not always have the time to use our creative thinking skills so go ahead and take advantage of reading and responding. We are looking forward to have you be part of this new blog.

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